Last Update: June 21, 2024
When it comes to your information, Bin There Dump That and its North American network of independent Franchisees, an operating division of That Franchise Inc., and its group of companies (“That Franchise”, “we”, “us”) are committed to transparency and choice. We protect your privacy. This Statement is designed to let you know what information we collect about you on our websites and/or through our business transactions (“Your Information”) and how we use that information.
This Statement only applies to the personal information we collect through our websites and does not apply to information collected by or in connection with your use of our products and services. To learn more about the privacy practices relating to certain products or services, visit our “If You Use Our Products” Section.
When you visit our websites and/or execute a business transaction with us, we may collect or ask you to provide certain information in order to help us manage our relationship with you. This information may include:
• Contact details, such as name, company name, mailing address, email address and phone number;
• Shipping and billing information, including credit card and payment information;
• Your transaction history;
• Information about other people that you may provide with any program or services including Refer-a-Friend; and
• Performance information about how you use our services – Customer Reviews.
We may use Your Information to:
• Provide commercial quotes for our rental services;
• Create and manage your Account, when you purchase from our company;
• Process your purchase transactions and schedule our services;
• Update you on the status of your orders;
• Subscribe you to our contact list, send periodic exclusive special offers and relevant information about our services;
• Communicate with you about and manage your participation in contests, offers or promotions;
• Solicit your opinion or feedback on our services;
• Evaluate and improve the quality of our services and websites;
• Allow you to Refer-a-Friend who may be interested in our services, as permitted by law;
• Provide you with a customized experience when you visit our website(s);
• Allow interoperability within our applications;
• Allow for the provisioning of our services; and
• Enforce our legal rights or comply with all applicable legal requirements.
In addition to the purposes described above, we may use Your Information to provide you with advertisements, promotions, and information about our services tailored to you and your needs. Contact details, including addresses, phone numbers, and email addresses, may be used to contact you. Please note that we will not share your information with third parties. If you do not want us to use Your Information in this way, you can simply choose not to give your permission on the webpages and/or forms with which we collect Your Information. You can also exercise this right at any time by unsubscribing from promotional emails.
Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you in order to provide you with a better experience, determine your interest in our products or improve the quality of our offerings. Our company strictly maintains confidentiality protocols, ensuring that information is not shared with any third parties.
We operate social media forums, websites and related information services, to better assist you in understanding our services and sharing your experiences. You should be aware that any information you provide in these public forums will not be kept confidential, as it may be read, collected and used by others who access them. To request removal of Your Information from any social media forum, contact us here. In certain circumstances, we may not be able to remove Your Information, in which case we will let you know why. Your use of these other services may be subject to additional terms and conditions.
A cookie is a commonly used automated data collection tool. Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open, in order to make websites work, or work more efficiently. We and our partners may use cookies, web beacons, pixel tags, scripts or other similar technologies on our websites or emails to, among other things:
• Tailor information presented to you based on your browsing preferences, such as language and geographical region;
• Collect statistics regarding your website usage;
• Provide us with business and marketing information; and
• In some cases, to enable a third party to deliver future advertising for our services to you when you visit certain websites owned by third parties.
We use different kinds of cookies:
• Essential cookies are necessary to provide you with services and features available through our websites. Without these cookies, services you may need, such as shopping carts or e-billing, cannot be provided.
• Analytics or customization cookies collect information that is either used in aggregate form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customize the website for you.
• Advertising cookies and tracking scripts are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly delivered and, in some cases, featuring ads based on your interests.
If your website includes a cookie management tool, you should find a hover button at the bottom of your screen. If you do not wish to receive cookies you may be able to refuse them by adjusting your browser settings to reject cookies. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser.
We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality. We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal. Please note that our websites may not recognize or take action in response to DNT signals from Web browsers. At this time, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals. For more detailed information about cookies, Do-Not-Track and other tracking technologies, please visit allaboutcookies.org and allaboutdnt.com.
We do not permit third parties to place cookies that would allow them to track your online actives when you visit third party websites after you have left our websites. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we disclose with them any personal information about you.
Our websites include social media features, such as Facebook’s “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our site. These features are usually recognizable by their third party brand or logo and may collect your IP address, which page you are visiting on our websites, and set a cookie to enable the feature to work properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
We do not sell, lease, rent or give away Your Information. We only disclose Your Information as described below, within our group of companies, with service providers that process information on our behalf and if required by law. If we disclose Your Information, we require those we disclose it with to comply with adequate privacy and confidentiality requirements, and security standards.
We do use contractors and service providers to process Your Information on our behalf for the purposes described in this Statement. We contractually require service providers to keep information secure and confidential and we do not allow our data processors to disclose your information to others without our authorization, or to use it for their own purposes.
We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
In certain instances, it may be necessary for That Franchise to disclose Your personal information to government officials or otherwise as required by applicable law. No personal information will be disclosed to any law enforcement agency or governmental agency except in response to:
• A subpoena, warrant or other process issued by a court of competent jurisdiction;
• A legal process having the same consequence as a court-issued request for information, in that if That Franchise were to refuse to provide such information, it would be in breach of local, provincial or federal law, and it or its officers, executives or employees would be subject to liability for failing to honor such legal process;
• Where such disclosure is necessary for That Franchise to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered;
• A request for information with the purpose of identifying and/or preventing credit card fraud; or
• Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to a customer.
We are a North American company and, as such, we process information in two (2) countries. To conduct our business, and in accordance with this Statement, Your Information may be transferred to That Franchise or to the subsidiaries of That Franchise, which are located in Canada and the United States. All transfers will occur in compliance with data transfer requirements of applicable laws and regulations. In the process of continuing to develop our business, we may acquire subsidiaries or other business entities. As a result of such transactions, and for the purpose of maintaining a continued relationship with you, we may transfer Your Information to a related affiliate. If we are involved in a reorganization, merger, acquisition or sale of our assets, Your Information may be transferred as part of that deal. We will notify you of any such deal and outline your choices in that event.
We have taken appropriate technical and organizational security measures to protect Your Information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include: Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your information. Technology safeguards, like the use of Symantec anti-virus and endpoint protection software, encryption, and monitoring of our systems and data center to ensure that they comply with our security policies. For example, credit card information, when transfer electronically, is transmitted using Transport Layer Security (TLS”) encryption.
Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect Your Information. Our organizational privacy policies and standards also guide our handling of Your Information.
The information we collect from you is stored on servers in Canada and the United States. Links to Other Websites Our websites may contain links to other websites, which are owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We are not responsible for the content or privacy practices of websites that are owned by companies that are not within the That Franchise group of companies. Our websites may also link to co-branded websites that are maintained by one or more of our business partners, who are collecting Your Information pursuant to their own privacy practices. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.
Our site is not directed to, nor do we knowingly collect information from, children under the age of 18.
We retain Your Information for as long as your account is active or as needed to provide you services. We also retain and use Your Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store Your Information for as long as is necessary for the purpose for which we collect it.
You are able to obtain a copy of your information we keep by contacting That Franchise or your local Franchisee. See below for contact details. Under certain circumstances, you may be able to request the removal of inaccurate or incorrect information we have about you. We will respond to requests to access or delete Your Information within a maximum of 20 business days.
If you have questions or concerns about your privacy, please:
Write to us:
That Franchise Inc. – Privacy Team
165 Cross Ave.
Oakville, ON L6J 0A9 Canada
Call us: 1-905-582-1234
Email us: info@bintheredumpthat.com
We reserve the right to revise or modify this Statement. In such event, we will post a prominent notice on our website prior to the change becoming effective. If the changes would have the effect of introducing a purpose for the use of Your Information that is inconsistent with this Statement, and where required by applicable law, we will either notify you or provide you with an opportunity to opt-out from That Franchise making such use.
